Refund & Payment Policy

1. General principle

All payments made to TANIYUR PRIVATE LIMITED — including subscription fees, platform service charges, maintenance billing processed on behalf of a housing society, and any other transaction recorded through the TANIYUR platform — are final and non-refundable, except in the specific circumstances described in Section 2 below.

By making a payment through the TANIYUR platform you agree to this policy.

2. When a refund is applicable

A refund will only be considered when the failure is directly and solely attributable to a technical fault on the part of TANIYUR PRIVATE LIMITED. This includes:

• Double charge: your payment gateway recorded two successful debits for a single transaction due to a TANIYUR system error.
• Amount mismatch: the amount debited from your account was higher than the amount shown on the TANIYUR invoice or checkout screen, caused by a TANIYUR calculation or display bug.
• Payment not credited:your bank or card was debited successfully but TANIYUR's systems never recorded the payment as received, and you can provide bank confirmation.
• Service entirely unavailable:TANIYUR's platform was completely inaccessible for a period exceeding 72 consecutive hours due to a TANIYUR infrastructure failure, and this prevented you from accessing a paid feature you had already subscribed to.

3. What is not refundable

Refunds will not be issued for:

• Change of mind after a subscription or service is activated.
• Maintenance dues, society charges, or utility bills collected on behalf of a housing society — these are governed by the relevant society's own rules and cannot be reversed by TANIYUR.
• Partial use of a subscription period — if you cancel mid-cycle, no prorated refund is provided.
• Failure to use features that were available and functional.
• Issues caused by your internet connectivity, device, or third-party services outside TANIYUR's control.
• Payments made in error by the user (wrong amount, wrong account).
• Transactions already disputed through your bank or card issuer without first contacting TANIYUR support.

4. How to request a refund

If you believe a refund is due under Section 2, contact us within 7 calendar days of the transaction date with:

1. Your registered email address and society name.
2. The transaction ID or Razorpay payment ID.
3. A clear description of the technical fault you experienced.
4. Supporting evidence — bank statement, screenshot of the TANIYUR invoice, or error message.

5. Refund processing timeline

Approved refunds are processed within 7–10 business days from the date of approval. The refund is credited back to the original payment method. TANIYUR PRIVATE LIMITED is not responsible for additional processing delays imposed by your bank or card network.

6. Payment processing

Payments on the TANIYUR platform are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. TANIYUR does not store card numbers, CVV codes, or full bank account details on its servers. All payment data is transmitted directly to Razorpay using TLS encryption.

For any payment disputes with Razorpay directly, refer to Razorpay's Terms of Service.

7. Governing law

This policy is governed by the laws of India. Disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in Patna, Bihar, India.

8. Changes to this policy

TANIYUR PRIVATE LIMITED reserves the right to update this policy at any time. Changes take effect immediately upon publication at this URL. Continued use of the platform after a change constitutes acceptance of the revised policy.